Many Web3 community managers these days rely heavily on Discord AI bots when running their social platforms. This is because they are quite useful tools when it comes to moderation and support. However, there are lots of things that chatbots are not capable of doing. Today, we are going to look at just that, as well as best practices for implementing AI in moderation. Let’s get started!
Artificial Intelligence is a useful tool that is widely utilized across Web3 community platforms. AI Discord bots, such as Peeranha, are great at routine tasks like verification and basic engagement. If you browse through different servers, you can see that their primary functionality is support. They answer all the questions the members have, reducing the workload of the CMs. Other benefits include:
There are several limitations to what any AI Discord bot can do. Here are some key areas where chatbots fall short:
As the Web3 project grows, the moderation of the community around it becomes more challenging. That’s where a tool like a Discord AI chat bot comes into play. There are several practices that may help implement it into the platform of choice. In this section, we will explore the key ones.
To effectively implement a bot for Discord, proper training and setup are essential. It may be tempting to provide the AI with as much information as possible, but quality over quantity is key. When training, ensure that you are feeding it highly relevant and precise resources. For instance, supplying project documentation helps the bot develop a deeper understanding. Avoid using overly general content, such as blog posts, which may contain vague or irrelevant wording that could confuse AI and result in inaccurate responses.
Every Web3 project is unique, and the Discord AI bot should reflect that. Most options available allow for various customizations, including appearance, TOV, creativity and other settings. For communities that may emphasize inclusivity and collaboration, you might need the AI to adopt a friendlier tone. On the other hand, in a more formal or technical environment, the bot may need to prioritize clarity and precision.
Before rolling out the free AI chatbot for Discord to the entire community, consider testing it. Give Beta access to a group of trusted users, CMs and ambassadors first. This may help you to identify bugs, and gaps in training and highlight potential issues. After all, gathering feedback is always a good idea, isn't it?
Strategically placing the chat GPT Discord bot within the right channels is key to its effectiveness and great user experience. While it is incredibly helpful for providing support, it should be positioned where its assistance is genuinely required. Therefore it is a good idea to assign it to “Support”, “FAQs”, or similar spaces. Placing it in casual or entertainment-focused channels (e.g. “Memes” or “Fun stage”) is not advisable. They usually exist for interactions between members. Inserting an Artificial Intelligence bot there may be irritating as it may respond to every message, disrupting the natural flow of conversation.